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Address
No 48/1, Plot no 73, 1st Floor, Aziz Nagar, 2nd Cross Street, Reddiarpalayam, Oulgaret Municipality, Pondicherry – 605010
Phone
+1 (555) 123-4567Last updated:
CosmoOps provides custom software development, data engineering, and consulting services. These are bespoke professional services tailored to each client's specific requirements. As such, refund eligibility depends on the stage of work and the nature of the engagement.
If CosmoOps cancels a project before commencement due to capacity constraints or unforeseen circumstances, we will refund 100% of any advance payment within 7 business days. If we cancel a project mid-delivery, we will refund a pro-rated portion of fees for undelivered work.
If delivered work does not conform to the agreed specifications (as defined in the SoW), you may raise a defect within 14 days of delivery. We will remedy identified defects at no additional charge within a reasonable timeframe. Persistent failures after two remediation cycles may entitle you to a partial or full refund for the affected deliverable.
If you are unsatisfied with our refund decision, you may contact our Grievance Officer at grievance@cosmoops.com or visit our Grievance Officer page. You may also approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.