We'd love to meet you in person. Drop by our office in Pondicherry, or reach out online.
Address
No 48/1, Plot no 73, 1st Floor, Aziz Nagar, 2nd Cross Street, Reddiarpalayam, Oulgaret Municipality, Pondicherry – 605010
Phone
+1 (555) 123-4567Last updated: 1 January 2025
CosmoOps Technologies Private Limited (“CosmoOps”, “we”, “us”, or “our”) is a Data Fiduciary under the DPDP Act, 2023. We determine the purpose and means of processing personal data collected through our website and technology services.
Contact us: hello@cosmoops.com
We collect the following categories of personal data:
We do not knowingly collect personal data from individuals under 18 years of age without verifiable parental consent.
| Purpose | Legal Basis (DPDP Act) |
|---|---|
| Responding to enquiries and providing requested information | Consent (Section 6) |
| Delivering contracted software services | Performance of contract (Section 7(b)) |
| Sending service updates and newsletters (with opt-in) | Consent (Section 6) |
| Compliance with legal obligations (tax, regulatory filings) | Legal obligation (Section 7(c)) |
| Fraud prevention and security monitoring | Legitimate interests (Section 7(d)) |
| Website analytics and performance improvement | Legitimate interests / Consent for cookies |
We do not sell your personal data. We may share data with:
Where personal data is transferred to countries outside India, we ensure adequate safeguards as notified by the Central Government under Section 16 of the DPDP Act.
Under the DPDP Act, 2023, you have the following rights:
To exercise any of these rights, write to grievance@cosmoops.com. We will respond within 30 days as required under the DPDP Act.
We retain personal data only as long as necessary for the purpose collected or as required by applicable law. Client project data is retained for 7 years after project completion for statutory and audit purposes. Contact form submissions are retained for 2 years. Upon expiry, data is securely deleted or anonymised.
We use cookies and similar tracking technologies. For full details, see our Cookie Policy. You can manage cookie preferences via the consent banner on your first visit or through your browser settings.
We implement reasonable security practices and procedures as prescribed under the IT (SPDI) Rules, 2011, including encryption in transit (TLS), access controls, and regular security assessments. We hold ISO 27001 certification. In the event of a personal data breach, we will notify affected individuals as required under law.
Designation: Grievance Officer
Organisation: CosmoOps Technologies Private Limited
Email: grievance@cosmoops.com
Response time: Within 30 days of receipt of complaint
If your complaint is not resolved satisfactorily, you may escalate to the Data Protection Board of India (when constituted) under Section 20 of the DPDP Act, 2023.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after such notice constitutes acceptance of the updated policy.